ClearVoice

    Warm-up · 10 min​

• Can you tell me a bit about your current role and what your team does?

• How long have you been working primarily in English? How would you describe your relationship with written English?

• Walk me through a typical workday, what kinds of writing do you do most often?

  Probe: emails, Slack, reports, documentation, presentations

• Who do you typically write to?

  Probe: managers, peers, clients, skip-levels, external partners

• Roughly how much time per day would you say you spend on professional writing tasks?

     

      Core experience - 20 min​

• Tell me about a recent email or document you wrote where you felt uncertain about something. What was the situation?

  Critical listen for what "uncertain" means to them

• What specifically were you uncertain about the grammar, the tone, the structure, the word choice, or something else?

• What did you do when you felt uncertain? Walk me through exactly what happened.

  Probe: Who did they ask? What tools? How many rewrites?

• Have you ever sent something and then regretted how it came across? Tell me what happened.

• Is there a type of writing situation you find consistently harder?

  Probe: giving feedback, pushing back on a deadline, writing to a senior leader, cold outreach, apologizing

• How do you feel right before you hit Send on an important email? Describe the feeling.

• What does "getting it right" look like for you? How do you know when a piece of writing is good enough to send?

• Tell me about a time when something you wrote was misunderstood, or was interpreted very differently than you intended.
  
  Tool behavior - 10 min

• What tools, if any, do you currently use to help with your professional writing?

• Can you show me how you typically use it?

• Ask to screenshare observe actual behavior, not described behavior

• What do you like about it? What doesn't work, or what has frustrated you?

• Have you ever disagreed with a suggestion a writing tool gave you? What did you do?

• If your ideal writing support tool could do anything — with no technical limits — what would it do?
  
  Closing - 5 min​

• Is there anything about your experience with professional writing in English that you think I haven't asked about?

• Is there anyone else in a similar situation you'd recommend I speak with?

• Do you have any questions for me before we wrap up?